Excel Office Products is a privately-owned office products
dealer serving upstate New York, Southwest Vermont and Northwest
Massachusetts.
Excel Office Products
59 High Street
Hoosick Falls, NY 12090
Net30 Terms (with approved credit application), Company Check,
Visa, MasterCard and American Express.
THE CHARGE ON YOUR CREDIT CARD STATEMENT WILL APPEAR AS: "Excel
Office Products".
Yes, we are always willing to work with you if you plan on
purchasing in bulk. Please contact us for details.
We want you to be happy with your purchases. However, if you
must return products you've purchased, you can obtain a Return
Authorization by calling us at 518-686-1800, 8:00am -
5:00pm Mon-Friday (EST) or email our customer service. Here
are some situations which may apply to your return.
If you have placed an order and would like to cancel it for
any reason, please contact us immediately by calling 518-686-1800.
We will do everything we can to stop your order from shipping,
however we cannot guarantee this as your order may be processed
minutes after you submit the order. If we cannot stop your
order from shipping and you are outside of our local delivery
area, you will be responsible for all shipping and handling
charges for the return shipping back to our warehouse.
Please Note: When you receive your merchandise, immediately
open all boxes and check for contents and damage. There are
no returns after 30 days. PRODUCT MUST BE RETURNED IN THE ORIGINAL
PACKAGING.
If you change your mind and wish to return your purchase,
we will be happy to accept your return. Certain products are
not returnable, including food items, special order merchandise,
discontinued stock and special promotional items.
We will credit your purchase once the product has been received
at our warehouse. All returns must be in like new condition,
in original packaging, with instructions and accessories; items
returned in less than new condition may be subject to restocking
fees.
Please open all boxes immediately and check contents. In order
to serve you better, we request that you also inspect all of
your products for obvious defects/blemishes within 2 days of
receiving them.
It is very rare that you will receive an incorrect product;
we double-check all orders before we ship them. However, if
we made a mistake/error in shipping, please notify us. We will
issue an RA number and instructions on how to return the product.
We will ship you the correct product.
If you ordered the incorrect product: Please note that we
sell over 40,000 products from 100's of different manufacturers.
Customer error as well as documentation errors can occur. We
will do our very best to resolve the situation and take care
of our customers.
Upon any incidences of duplicate shipments of orders
or merchandise, Excel Office Products will contact the customer
to request that the merchandise be returned to our facility.
We will make all arrangements for the items to be picked
up at the customer's location. If all attempts to contact
the customer are unsuccessful, or if the customer refuses
to return the unpaid merchandise, Excel Office Products reserves
the right to charge the customer for the goods.
Within thirty (30) days of receiving your order, if any product
proves to be defective; please contact us immediately. Please
DO NOT ship the product back to us without contacting us first
and receiving an RA number and return instructions.
If the product is defective, you will receive a replacement.
If after 30 days of receiving your product, it proves to
be defective, we will assist you and the manufacturer with
the return process.
The item: Must be clean and free of dents, scratches, holes,
tears, cracks, stickers, price tags, etc. Should be unused.
Must be in its original packaging (carton, wrap, protection
or sleeve provided by the manufacturer).
The Carton and Packaging: Must be free of writing, such as "Sold
To", RA# or "Return To" etc. Must be free of
holes, cuts or tears. Must be free of excessive tape or odd
tapes, i.e. duct tape. Furniture cartons must be opened so
that they can be reclosed, preferably by opening the carton
flaps. Never cut furniture cartons around the bottoms or down
the sides. All internal packaging (i.e. bubble wrap, cardboard
corners, tops and sides) must be in place.
Our corporate buyers review our competitors' pricing to make
sure you receive the lowest available prices at the best value.
However, if you still find a lower price from another (reputable)
merchant that offers the same service with no order minimum,
we will gladly match that price to earn your business.
Our Lowest Price Guarantee applies to all Excel Office Products
purchases. Comparisons should be based on products that are
the exact model, unused and packaged, and are currently posted
and available in stock from our competitors. The price for
comparison should be the total price, including the cost of
purchase of the same product and quantity, plus any applicable
sales tax, shipping and handling costs. Any special promotions,
shopping club/points, free offers, and special payment arrangements
are not eligible for price comparison. Please note that there
are several internet companies that do not have our level of
service, delivery time, and rock solid reputation, so we do
not match internet-only companies.
As a customer of Excel Office Products, you will be able to
use our FREE NEXT DAY shipping for all items that are able
to be sent through UPS. Excel Office Prodcuts offers FREE NEXT
DAY delivery on all orders within 48 contiguous United States
of America, except Alaska and Hawaii. The FREE NEXT DAY shipping
is restricted by your location, and some restrictions apply*. All
local customers receive delivery through our fleet of delivery
vehicles. Customers outside of our local delivery area will
receive their order next day delivered via UPS.
Furniture deliveries that require special handling may be
subject to delivery charges. *Furniture deliveries by common
carriers will vary based on weight and size of item, and the
ability to deliver.
For orders that are oversize or require common carrier, these
will not arrive next day.
Orders not shippable via UPS will ship by common carrier. Extra
charges may apply, including fees for a lift gate truck , inside
delivery and furniture set up.
Next-day shipping: Orders placed before 4:00PM your local time
zone, Monday through Friday without complications are normally
shipped the same day. Utilizing our nationwide express delivery,
orders ship from the distribution center nearest the shipping
address. If you require guaranteed next day delivery, please
call customer service. With normal delivery you will most likely
receive your order the next business day.
Orders placed during non-business hours such as evenings,
weekends, and holidays are normally processed and shipped on
the next business day.
Excel Office Products has a national warehouse network of over
35 warehouses across the United States. Our locations are built
for fast delivery of over 35,000 products. We are happy to
provide the ability to have customers pick up office supplies,
furniture supplies, janitorial supplies, and computer supplies
at our locations. Please call customer service at 518-686-1800,
and let them know that you need to have a "will-call" order
placed and which location you would like pick up from.
A "Mail Drop" location is an address where a business
or service accepts mail deliveries on behalf of a customer.
Excel Office Products will deliver to Mail Drop locations such
as a UPS Store (formerly Mail Boxes Etc.). However, Excel Office
Products is unable to deliver to Post Office Boxes or APO/FPO
addresses.
We are sorry, but we are unable to offer shipping outside of
the 48 Contiguous States, Canada, Alaska, and Hawaii.
Excel Office Products takes security extremely seriously, and
we take strong precautions to protect the information of the
clients. When our clients submit sensitive information through
our web site, that information is protected both online and
off-line.
We take credit card information security seriously and use
a variety of technical solutions to make shopping safe for
our clients. Furthermore, your information is encrypted and
is protected utilizing the industry standard Secure Sockets
Layer (SSL) encryption software. While on a secure page, such
as our order form, the lock icon on the bottom of Web browsers
such as Netscape Navigator and Microsoft Internet Explorer
becomes locked, as opposed to un-locked, or open, when you
are just 'surfing'. While we use SSL encryption to protect
sensitive information online, we also protect user- information
off-line. All of the information of our clients, including
the sensitive information mentioned above, is maintained in
a restricted area. Only those of our employees who need the
information to perform a specific job are granted access to
personally identifiable information. If you have any questions
about the security at our Site, you can send an e-mail to customerservice@excelop.com. |
