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North Shore Community College North Shore Community College North Shore Community College
North Shore Community College

North Shore Community College

 

Dear Tracy,

ICTT's May Supervisors' Connection Presents:
Customer Service: Balancing the Two Sides of Service

When: Wednesday, May 28, 2008 
Time: 8:00 a.m. - 11:00 a.m.
Cost: $69.00 per person (includes continental breakfast)
Where: North Shore Community College's Institute for Corporate Training and Technology, 100 Cummings Center, Suite 121E, Beverly, MA 01915

Successful businesses and organizations put customers (internal and external) at the center of every decision and transaction.  Excellent customer service requires both business (core) and human (care) level skills – interacting with customers and executing requests. 

North Shore Community CollegeIn this information-packed workshop you will:

  • Explore the value of customers
  • Be introduced to the Four Governing Forces of Service
  • Work with several concepts:  The Human-Business Model, An Effective Internal/External Interaction Model, Moments of Truth and the Loyalty Theory

Facilitated discussion led by Betsy Day, an experienced trainer and customer service provider. Betsy is a corporate instructor for the Institute of Corporate Training and Technology at NSCC. She partners with executives, managers/supervisors, and front-line staff to increase performance improvement by focusing on human level skills of effectiveness and relationship building.

To register for this event, please download our registration form and then:

  • Fax to: NSCC 978-236-1220 OR
  • Mail payment and registration form to:
    Cheryl Hines
    North Shore Community College – ICTT
    181 Elliott Street
    The Cummings Center, Suite 121E
    Beverly, MA 01915

For group information, please contact Cheryl Hines at chhines@northshore.edu.

Please Note: Space is limited.

Cancellations must be received one week prior to event to receive a refund.

North Shore Community College



North Shore Community CollegeNorth Shore Community College North Shore Community College
North Shore Community College North Shore Community College

Institute for Corporate Training & Technology
Cummings Center, Suite 121E, 181 Elliott Street, Beverly, MA 01915
978-236-1208 or corptrain@northshore.edu

North Shore Community College

Massachusetts Web Design

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